Dialogflow

Google Cloud's conversational AI platform for building natural, multilingual voice and text interfaces across 30+ languages.

Dialogflow leverages Google’s BERT-based natural language understanding to power automated interactions. Developers choose between two editions: Dialogflow CX for complex, multi-turn flows (ideal for large-scale enterprise IVR) and Dialogflow ES for simpler, intent-based bots. The platform integrates natively with Google Assistant, WhatsApp, and Slack. By using features like sentiment analysis and pre-built agents, teams reduce manual support volume and improve response times for millions of end users.

https://cloud.google.com/dialogflow