Runbooks

The Runbook is your standardized, step-by-step procedure for executing routine tasks (e.g., server patching) or resolving a specific incident (e.g., database deadlock).

A Runbook is the definitive operational guide, documenting procedures to ensure consistency and reduce Mean Time to Resolution (MTTR). It captures critical Subject Matter Expert (SME) knowledge, providing clear, actionable instructions for all team members (junior to senior). This documentation covers everything from routine maintenance like SSL certificate renewal to complex incident response flows, often integrating with automation tools (e.g., Ansible, Rundeck) for faster, error-free execution. Use it to standardize your response: eliminate guesswork, enforce best practices, and scale your operations without scaling human error.

https://en.wikipedia.org/wiki/Runbook