Voicebots

AI-powered conversational agents: Voicebots utilize ASR, NLU, and TTS to replace legacy IVR with natural, 24/7, human-like voice automation for customer service and high-volume tasks.

Voicebots are essential Conversational AI agents, designed to automate complex voice interactions at scale. They operate on a four-part technology stack: Automatic Speech Recognition (ASR) converts speech to text; Natural Language Understanding (NLU) interprets intent and context; Natural Language Generation (NLG) forms the response; and Text-to-Speech (TTS) delivers the reply in a human-like voice. This process allows for real-time, dynamic conversations, effectively replacing rigid, 'press 1 for sales' Interactive Voice Response (IVR) systems. The result: reduced Average Handling Time (AHT), 24/7 availability, and the ability to handle millions of routine inquiries with high accuracy, freeing up human agents for complex issues.

https://teneo.ai/how-ai-voicebots-work/