AI Web Agent

An AI Web Agent is an autonomous software program that perceives a web environment, reasons through complex goals, and executes multi-step actions on a user's behalf.

The AI Web Agent technology leverages Large Language Models (LLMs) to move beyond simple chatbots, enabling goal-driven autonomy on the internet: it can navigate, interpret, and interact with web UIs (User Interfaces) just like a human. This agentic AI is designed to break down complex tasks—such as booking a multi-leg flight or performing end-to-end market research—into a sequence of actions, often coordinating specialized 'worker agents' for efficiency. Specific deployments are already slashing Tier-1 customer support tickets by up to 80% and are projected by Gartner to autonomously resolve 80% of common support issues by 2029 (cutting costs by ~30%). Key functions include dynamic content personalization, automated data extraction (web scraping), and complex workflow automation across disparate web applications (APIs and UIs).

https://www.cloudflare.com/learning/ai/what-is-an-ai-agent/