chat bot

A chatbot is an AI-powered program: it leverages Natural Language Processing (NLP) to simulate human conversation, automating tasks like handling 80% of routine customer service inquiries 24/7.

Chatbots are sophisticated computer programs designed to simulate human conversation, primarily via text or voice interfaces. The technology has evolved significantly from the early, rule-based systems (like ELIZA in the 1960s) to modern conversational AI agents. Contemporary bots utilize Natural Language Processing (NLP) and Machine Learning (ML) to understand user intent, interpret complex queries, and generate context-aware responses. This capability drives massive operational efficiency: businesses deploy them for instant, 24/7 customer support, lead qualification on websites, and internal HR tasks. For example, a well-trained bot can handle thousands of concurrent user sessions, drastically reducing human agent workloads and improving average response times from minutes to seconds.

https://www.ibm.com/topics/chatbot