Chatwoot

Chatwoot: The open-source, omnichannel customer engagement suite, centralizing conversations from live chat, email, and social media into one unified inbox.

Chatwoot is a modern, open-source customer support platform: it consolidates all customer conversations into a single shared inbox. Agents manage interactions across multiple channels (website live chat, email, Facebook, WhatsApp, Telegram, etc.) from one interface. The platform offers a self-hosted option, giving businesses, particularly in finance or healthcare, total control over their data. Productivity features like Canned Responses, private notes for team collaboration, and auto-assignment streamline workflows. Furthermore, the built-in AI assistant, Captain, automates common queries and suggests replies, boosting agent efficiency and ensuring faster resolution times.

https://www.chatwoot.com/