Voice Agents

Voice Agents are autonomous, AI-powered systems that conduct real-time, human-like conversations over voice channels (phone, app, device) to automate complex, multi-step tasks.

These agents leverage a powerful tech stack: Automatic Speech Recognition (ASR) converts speech to text; Natural Language Understanding (NLU) and Large Language Models (LLMs) interpret intent and context; Text-to-Speech (TTS) generates the human-like voice response. Unlike traditional Interactive Voice Response (IVR) systems, Voice Agents handle nuanced dialogue, managing complex scenarios like appointment scheduling or detailed order processing. Businesses are deploying them for 24/7 customer service and sales, with some reporting up to 40% reduction in operational costs and significant improvements in customer satisfaction (CSAT) scores.

https://www.deepgram.com/learn/ai-voice-agent