Strudel

Strudel is the AI-powered platform that automates complex technical support, reducing engineering time on tickets by 50-65% for B2B software companies.

Strudel is pioneering autonomous technical support, acting as a virtual support engineer to bridge the gap between Support and Engineering. The platform uses a patent-pending AI algorithm to ingest production signals (telemetry, logs, codebase) and automatically diagnose the root cause of complex support tickets. It connects directly to enterprise tools: Jira, Freshdesk, Slack, and Sentry. This automation delivers precise technical intelligence to support teams, eliminating ambiguity and context-switching for engineers. By streamlining the process, Strudel consistently achieves a 50% decrease in engineering time spent on support and a 20% reduction in operational costs.

https://strudelbots.com